Privacy Policy

Privacy Policy

Introduction

Welcome to https://lakewood-bilingual-therapy.denvermentalhealthcare.com (hereinafter referred to as “Lakewood Bilingual Therapy,” “we,” or “our”). We are dedicated to protecting your privacy and securing the personal information you share with us. This comprehensive Privacy Policy explains our practices regarding data collection, storage, use, and disclosure, ensuring transparency and compliance with global privacy regulations.

Scope

This policy encompasses all aspects of our online presence, including but not limited to:

  1. Our official website at https://lakewood-bilingual-therapy.denvermentalhealthcare.com.
  2. All applications, software, and services offered by us under this domain name.
  3. Interactions between users and our platforms, whether through web browsing, app usage, or communication channels.
  4. Data collected both directly from you and via third-party sources.

Please note that this policy does not cover external links or integrations with third-party services, which have their own privacy policies governing data handling.

Processing Activities

This Privacy Policy guides how we interact with users and process personal data in various scenarios:

  1. As an Authorized User: If you sign up to use our applications or services, we collect and process your account information, payment details, and other data necessary for service delivery.
  2. Website Visitors: When you visit our websites, we may gather non-personal data, such as browser type, pages visited, and unique device identifiers, to enhance user experience and analyze website performance.
  3. Communication with Us: We respect your choice of communication methods. Whether it’s through emails, phone calls, or text messages, we collect the content and metadata associated with these interactions for customer support and marketing purposes.

Personal Data Collection

Personal Data is any information that can directly or indirectly identify an individual. Here’s a detailed breakdown of what data we collect:

  1. Account Information: This includes usernames, passwords (hashed and salted), registration details, and profile settings.
  2. Payment Information: Credit card numbers, expiration dates, and billing addresses are securely processed for transactions.
  3. Financial Data: We may store records of financial transactions, including bank account details, to facilitate payments and accounting.
  4. Purchase History: Details about your orders, products purchased, and shopping behavior help us personalize recommendations.
  5. Mobile Device Identifiers: Unique device IDs, mobile network information, and location data (with user consent) enable us to deliver personalized content.
  6. Location Data: With your permission, we access location services to provide area-specific services and marketing.
  7. Feedback and Reviews: We collect comments, reviews, and ratings to improve our services and understand user preferences.
  8. Social Media Information: If you choose to connect your social media accounts, we may access your public profile information, friends lists (with consent), and post interactions.
  9. Product Information: Data about products viewed, added to carts, or purchased helps us enhance product recommendations and personalize shopping experiences.

Cookies and Tracking Technologies

We employ cookies and similar technologies to enhance user experience and gather analytics:

  1. Strictly Necessary Cookies: These ensure basic functionalities like login sessions, language preferences, and access to secure areas of our sites.
  2. Preference Cookies: Customizing content delivery, remembering language settings, and providing targeted advertising fall under this category.
  3. Analytics Cookies: We use these for performance tracking, understanding user behavior, and improving website functionality.

Users can control non-essential cookies through our Cookie Manager, allowing them to customize their privacy preferences.

Data Retention and Deletion

We adhere to data minimization principles and retain personal data only for as long as necessary:

  1. Legal Requirements: We may need to store certain data to comply with laws, regulations, or legal proceedings.
  2. Business Needs: Personal data is retained to provide services, improve operations, and maintain secure systems.
  3. User Consent: Data subject to user consent is kept until that consent is withdrawn.

Once the retention period expires or when data is no longer required, we securely delete or anonymize the information.

Security Measures

Protecting your personal data is a top priority. We have implemented robust security measures:

  1. Encryption: All sensitive data, both at rest and in transit, is encrypted using industry-standard protocols.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.
  3. Access Controls: Strict access controls are in place, ensuring that only authorized personnel can access sensitive data.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services do not knowingly collect or solicit personal information from minors. If you believe we have collected such data by mistake, please contact us immediately so we can take appropriate action.

Your Rights

In line with regional privacy laws, users have specific rights regarding their personal data:

  1. Access and Rectification: You have the right to request access to your data and rectify any inaccuracies.
  2. Erasure (Right to be Forgotten): Upon request, we will delete or anonymize your data, subject to legal exceptions.
  3. Data Portability: You can obtain a copy of your data in a structured format for use with another service provider.
  4. Objection and Restriction: Users can object to processing or request restrictions on specific uses of their data.
  5. Right to Withdrawal of Consent: You have the right to withdraw consent at any time, though this may impact our ability to provide certain services.
  6. Non-Discrimination: We are required to treat you fairly and not discriminate against you for exercising your privacy rights.

To exercise these rights or to file an appeal/complaint, please contact our Data Privacy Team using the details provided below.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any modifications on our website and inform you via email (if applicable) before they take effect. We encourage you to review this policy periodically for the latest information.

Contact Information

For any questions, concerns, or requests regarding this Privacy Policy, your data, or our privacy practices:

  • Email: [email protected]
  • Address: Lakewood Bilingual Therapy, [Street Address], [City, State, ZIP Code]